Privacy Policy

1. Introduction

Joahquin Technologies Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our SaaS products, or access our mobile applications.

Data Controller:Joahquin Technologies Private Limited
Registered Address:H69 Kashiram Nagar, Buddha Park Road, Moradabad, Uttar Pradesh, India - 244001
Contact Email:team@joahquin.com

2. Information We Collect

2.1 Information You Provide

We collect the following personal information when you use our SaaS products and mobile applications:

• Name:Your full name as provided during account registration
• Email Address:Your email address used for account creation and communication
• Phone Number:Your phone number for account verification and communication
• Any additional information you voluntarily provide when contacting us via email or through our website
• Payment information processed through our payment service providers (we do not store full payment card details)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

2.3 Local Storage

Our website uses browser local storage to store your theme preferences (light/dark mode). This information is stored locally on your device and is not transmitted to our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our SaaS products and mobile applications
• Create and manage your user account
• Process payments and transactions
• Respond to your inquiries and requests
• Send you service-related communications and updates
• Analyze usage patterns and trends to improve our services
• Detect and prevent fraud or abuse
• Comply with legal obligations under Indian law, including the Information Technology Act, 2000 and related rules
• Personalize your experience across our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers:We may share information with third-party service providers who perform services on our behalf, such as hosting providers, email service providers, and analytics services. These providers are contractually obligated to protect your information.
• Legal Requirements:We may disclose information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas)
• Business Transfers:In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent:We may share your information with your explicit consent

5. Third-Party Services

Our website, SaaS products, and mobile applications use the following third-party services:

• Google Analytics:We use Google Analytics to analyze website and application usage. Google Analytics collects information such as your IP address, browser type, pages visited, and time spent on pages. This information is used to understand how users interact with our services. Please refer toGoogle's Privacy Policyfor more information. You can opt-out of Google Analytics by installing theGoogle Analytics Opt-out Browser Add-on.
• Google Fonts:We use Google Fonts to display web fonts. When you visit our website, Google may collect certain information including your IP address. Please refer toGoogle's Privacy Policyfor more information.
• Payment Processors:We use third-party payment processors to handle payment transactions. These processors collect payment information necessary to process your transactions. We do not store your full payment card details.

These third-party services have their own privacy policies. We encourage you to review their privacy policies to understand how they handle your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website, SaaS products, and mobile applications use the following types of cookies and tracking technologies:

• Essential Cookies:These cookies are necessary for the website and applications to function properly. They include local storage used for theme preferences and session management.
• Analytics Cookies:We use Google Analytics cookies to understand how users interact with our services. These cookies collect information about your usage patterns.
• Functional Cookies:These cookies enable enhanced functionality and personalization.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or applications. Most browsers allow you to control cookies through their settings preferences. For mobile applications, you can manage tracking preferences through your device settings.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

• Account Information (name, email, phone):Retained for the duration of your account and for 3 years after account closure or last use, unless you request earlier deletion
• Payment Information:Retained as required by law (typically 7 years for tax and accounting purposes), though full payment card details are not stored by us
• Website and Application Usage Data:Retained for 26 months (Google Analytics default retention period)
• Local Storage (theme preferences):Stored locally on your device until you clear your browser or application data
• Communication Records:Retained for 3 years after last contact

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Your Rights

Under Indian law (Information Technology Act, 2000 and related rules) and depending on your location, you may have the following rights regarding your personal information:

• Right to Access:You have the right to request access to your personal information
• Right to Rectification:You have the right to request correction of inaccurate information
• Right to Erasure:You have the right to request deletion of your information, subject to legal retention requirements
• Right to Object:You have the right to object to processing of your information
• Right to Data Portability:You have the right to receive your information in a structured, commonly used format
• Right to Withdraw Consent:Where processing is based on consent, you have the right to withdraw consent at any time
• Right to Grievance Redressal:You have the right to file a complaint with us or the appropriate authority regarding our data practices

How to Exercise Your Rights:To exercise any of these rights, please contact us atteam@joahquin.com. We will respond to your request within 30 days. If you are located in the European Economic Area (EEA) and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. If you are located in India and are not satisfied with our response, you may file a complaint with the relevant authority under the Information Technology Act, 2000.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us atteam@joahquin.com.

12. Children's Privacy

Our website, SaaS products, and mobile applications are not intended for children under the age of 18 (or 13 in certain jurisdictions, or 16 in the EEA). We do not knowingly collect personal information from children under the applicable age limit. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately atteam@joahquin.com. If we become aware that we have collected personal information from a child under the applicable age, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.