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Privacy Policy

Last updated: 17 May, 2026

Welcome to Joahquin.

This Privacy Policy explains how Joahquin Technologies Private Limited (“Joahquin”, “Company”, “we”, “our”, or “us”) collects, uses, stores, and protects information when you access or use our websites, products, applications, and services.

By accessing or using our services, you acknowledge this Privacy Policy.

1. Information We Collect

Depending on the product or service, we may collect:

Information you provide

  • Name
  • Email address
  • Phone number
  • Profile information
  • Billing information
  • Messages, feedback, or support requests
  • Account information
  • Any information voluntarily submitted through our services

Information collected automatically

  • Device information
  • Browser type
  • IP address
  • Operating system
  • App usage information
  • Log data
  • Crash reports
  • Analytics and performance information
  • Cookies and similar technologies

2. How We Use Information

We may use information to:

  • Provide and operate our products and services
  • Improve functionality and user experience
  • Process transactions
  • Respond to support requests
  • Communicate updates and service notices
  • Detect fraud, abuse, and security issues
  • Monitor product performance and analytics
  • Comply with legal obligations

3. Cookies and Analytics

Our services use cookies, analytics tools, local storage technologies, and similar technologies.

These technologies help us:

  • Remember preferences
  • Improve performance
  • Understand usage patterns
  • Analyze traffic and engagement

We currently use analytics services including PostHog and Google Analytics.

You may disable cookies through browser settings, although some features may not function properly.

4. Authentication and Third-Party Services

Some products may allow sign-in through third-party authentication providers such as Google.

Our services may also integrate with infrastructure and service providers including AWS, Google Cloud Platform (GCP), Razorpay, and other operational tools.

These providers operate independently and may have their own privacy policies. Use of third-party services may also be subject to their respective terms and privacy policies.

5. Sharing of Information

We do not sell personal information.

We may share information only where reasonably necessary with:

  • Infrastructure and cloud providers
  • Payment providers
  • Analytics providers
  • Service providers supporting our products
  • Legal or regulatory authorities where required by law

6. Data Retention

We retain information only for as long as reasonably necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Maintain security and business operations

Retention periods may vary depending on product requirements.

7. Data Security

We implement reasonable technical, administrative, and organizational measures to protect information.

However, no method of transmission or storage can guarantee absolute security.

8. Data Processing and Storage

Our systems and services are designed to process and store user data within India.

We take reasonable measures to maintain compliance and protect information handled through our services.

9. Your Rights

Subject to applicable laws, users may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion
  • Restrict processing
  • Withdraw consent where applicable
  • Request a copy of available data

Users may request account deletion through Delete Account. Certain information may be retained where required for legal, security, fraud prevention, or operational purposes.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may periodically update this Privacy Policy.

Updated versions become effective upon publication.

Continued use of services after updates constitutes acceptance of the revised policy.

12. Contact

For privacy or legal inquiries:

Joahquin Technologies Private Limited

H69, Second Floor, Kashiram Nagar, Buddha Park Road, Moradabad, UP, India - 244001

Email: team@joahquin.com

We aim to respond to privacy requests within a reasonable period.